Is is safe to buy from you during this pandemic?

We are currently creating and sending all items from a safe virus free zone and taking lots of precautions to keep it that way. Should this change at any time, we will close the site until it is safe to reopen it.

Payment and Shipping


UK shipping is First Class post but there is the option for First Class Signed for at an additional cost. All items are packed safely for delivery and jewellery comes in gift packaging.  

Shipping overseas is available.

Please Note: we are in the hands of the Royal Mail at the moment with the postal service so unfortunately normal first class postage times cannot be guaranteed.

Gift wrapping and message writing


We are also offering the option to have gifts wrapped and sent direct to your loved ones at minimum charge. All wrapping paper will be plain and elegantly wrapped and unique gift tags can be ordered from the site or requested if nothing suitable is available and cards can have a personal message added. This is a option available which should be selected by adding the message for cards and/or postal address when picking the item and choosing the postal options at checkout for gift wrapping if required.

Can I order multiples of Products

All orders are individually made, However it is possible to have more than one of an item created for you but please understand they may not be completely identical as for example:  many semi precious stones have different strains of colour in them etc.   If you wish to order multiples please be aware second or third items may not be exactly as shown in the images

I saw something i liked on your site but when I went to put it in my basket it had gone!

We will do our best to create alternate versions of items on the website as custom orders for you but as this is a small bespoke business and all items are made individually and we cannot guarantee it will be the exactly same. Please email us about this. 

​Secure Ordering & Payment Options

Payment can be made via credit card, paypal or Clearpay

How do I get my photo in a Memory Pendant or Cufflinks?

Once you place your order, we will email you and ask you to send the photo you want to use by replying to that email with it as an attachment.  In general, vertical or portrait images work best but in some instances we can work with landscape images. If you are unsure about an image you can always email us first at enquiries@martiano.co.uk